Yes, the quality and certify all happy! So there I put a nice exclamation mark. We do a lot of attention in this fashion came from Germany to certify all ISO processes with its beautiful numereti 9000, 9001... Middle of 90’s there was this race to certify. Any process in the company itself had to be certified because otherwise consumers reject our products.
I am ten years and certification fortunately did not influence the purchasing behavior of consumers. Probably more transactions between large corporations and suppliers, but nothing more and spend generator waste of time that these certification processes. The quality or process should not be certified for an independent institute. A process or quality 'certificate is for output to the result, product or service, a company. The rest lose money, time and opportunity
I lived three processes of certification processes directly in two importers and a headquarter. Indirectly I have lived the process of certification of commercial networks. In the first three cases of jokes, the second most serious economic consequences.
While a multinational certify did not endanger them. At the end advancing people and makes time to waste in completing documents, fix, make verification meetings are also putting everything together, other meetings for a vision of joint, other exchanges of email to change the words or numerini because everything has a consistency . Ah! Forget! C 'you need to write processes, to make beautiful flowcharts, to write no matter what because nothing written that correspond to a real process. The reality exceeds the rigidity of writing processes. Ah, I forgot! And it is a large multinational company get through a few consulting firms to help clean the documents, to mix them to become beautiful. But what we are certifying process? Or are we certifying the beauty of the written expression of the process? The second of course. Ah! Forget! After you find a book with all the processes, or go to update processes have changed since the functions of reference or processes themselves. 1 Ah forgot! And after spiegatelo your employees know that the heart and when to get a new look for the book and learn these beautiful fatteli processes. I can say, fuck!
But, I said that nothing happens in a multinational, there are economic, rather severed ciglioni them, a rifarli to meet, but we say that is normal administration. But a small company can be truly dramatic.
The small businessman motion tends to take these issues seriously and requires its employees an absolute commitment to strictly fill the documents, a well-defined processes, to learn the processes well for the exam. The small businessman always puts us in the heart have certificates, that raise licenses his ego. Nothing wrong in theory. In practice becomes a disaster. Become a disaster because it is a concentration of resources during weeks and sometimes months in achieving this damn book. And while the few resources are focused on this, because you forgot what every morning you open the damper. It opens for business. Not to fill a paper precisely because it focuses on other things, the risk is put in danger 's company, send a whores. Are not jokes.
In one of the countries we had to stop the process of certifying the distribution network, despite there was no strong pressure headquarter in the sense of speed, because we cost that companies which focused on the certification, after a while 'disappointing results obtained and in more than a case filed the budget. Yes, a performing company, after losing time in writing things that had to do, if they went to whores. The output is crucial in business. L 'output is the' only thing important. Doing well l 'output and what a difference from another company, not writing in a beautiful book with beautiful diagrams of processes that will never be realized. The quality is in 'output, whatever they may be!
Sure that the processes we want to get all output and better quality of the output. And sure we will write to output this amount. But this is very far to write all the daily life of a company for the mere pleasure of having a book where everything is explained. Purists will say to me that if things are written at the same time serve to improve or change things that remain doing. To share with others what you're doing and understand the business better. Bla 'Bla' Bla! It is not necessary to put on a company for certified under the pretext that this will bring improvements. It is better to have them! It's best to take things that do not work and improve them, but that it needs it 's company to do a better output, not because it has to write a damn book.
Improving output and process forms part of the business, so it should be done continuously. There is no need for a book or worse than a title that says that we are very good at writing, when it 's disgusting or output has nothing to do with the process described in the book of certification.
One company did not have other than its output. Protect it!
